Control Hub – Device Management

Introduction

The Device Management portion of Control Hub allows administrators to assign, manage and maintain inventory on devices for users and places.

List of Devices

To view the list of all devices assigned to your site, follow these steps:

1. Log in to Control Hub at the following URL: https://admin.webex.com/login.
2. Select the Devices tab from the left-hand navigation.

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Device Status and Details

From this tab, you can view the type of user, type of device, who the device belongs to and confirm whether the device is effectively communicating with the network.

1. To view details for a specific device, select the device you would like to view.
2. From here you can view details for the device and modify as needed.

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Manually Adding a Device

To add a device, follow these steps:

1. Select the Users tab from the left-hand navigation.
2. Select the user you would like to modify.
3. Select the Devices tab and then click Add Device.
4. Choose a device from the drop-down menu.

Note: You can only choose from the approved devices within your site.

5. To add an additional device to a user, select the More Options icon, then click Add Device.

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Modifying a Device

To manually reboot, delete or modify settings for a device, follow these steps:

1. Select the Devices tab from the left-hand navigation.
2. Select the device you would like to modify.
3. Select the Actions drop-down and then choose Reboot or Delete.

To add and reorder lines or set custom settings for the device, follow these steps:

1. To add and reorder lines, select Configure Lines.
2. Select the line you would like to add, then click Save.
3. To set up custom phone settings, select Phone Settings then Define Custom Phone Settings.
4. Choose your custom settings, then click Save.

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To add or modify a device for a workspace, follow these steps:

1. Select the Workspaces tab from the left hand navigation.
2. Select the workspace where you would like to add the device.
3. Click Add Devices.

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Export a List of Devices

To export a list of all devices assigned to your site, select the checkbox for each device you would like to export. Select Export as CSV and select Export from the Export as CSV window. The information exported will include owner name, MAC address, IP address, device type, serial number and primary SIP address per device.

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