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Introduction
Administrators can enable and configure voicemail settings and notifications for users within Control Hub. The voicemail settings and features allow users to retrieve voice messages by email or text. Voicemails are sent in a .wav format.
The Voicemail Group feature can also be configured in Control Hub and allows administrators to create a shared voicemail box and inbound fax box to assign to users or call routing features, like auto attendants, call queues or hunt groups. Click here for more information on Voicemail Group.
Enable Voicemail
- From Control Hub, go to the Users tab.
- Select the user you would like to modify.
- Select Calling.
- Scroll down to Voicemail, fax and announcement language and select Voicemail.
- Select the toggle to enable voicemail for the user and configure specifics below.
Send Calls to Voicemail
Once enabled, select when to send calls to voicemail. Options include:
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- Send all incoming calls to voicemail - Select this option to have all calls sent to voicemail.
- Send calls to voicemail during a busy line - Select this option to set up voicemail when the line is busy.
- Choose the message file to play, or upload a new file. Note: If uploading a new file to be used as the voicemail message, it must meet the following requirements: 8 Khz, 8 bit mono, CCITT u-law, 4.6MB max, .wav file format.
- Send calls to voicemail when unanswered - Select this option to set up voicemail for when a call exceeds a set number of rings.
- Set the number of rings. Once a call exceeds this number of rings, the call is sent to voicemail.
- Choose the message file to play, or upload a new file. Note: If uploading a new file to be used as the voicemail message, it must meet the following requirements: 8 Khz, 8 bit mono, CCITT u-law, 4.6MB max, .wav file format.
Additional Voicemail Settings
Here you can configure the following additional settings for a user:
- Transfer on '0' to another line - This option will tell the caller that pressing ‘0’ will transfer to a specific phone number. Once selected, enter the phone number to forward the calls to. Note: If this option is selected, make sure the voicemail greeting informs the callers that pressing ‘0’ will transfer them.
- Email a copy of voicemail message - This option will send a recording of all voicemails to the email address entered. Once selected, enter the email address to send the messages to.
New Voicemail Notification
Administrators can enable voicemail notification methods for the user:
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- Select the toggle to enable.
- Then choose one of the following notification methods for the user:
- Via email - Enter the email address to receive an alert when there is a new voicemail.
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- Via text - Enter the mobile number and select the wireless provider from the drop-down list.
Voicemail Message Storage
Administrators can specify where users can access their voicemail on their phone, either in the Calling User Portal or to a specified email address as a .tiff file. Under Message storage, select one of the following options:
- Use internal mailbox — Users access their messages from their phone or from the Calling User Portal. Select Use new message indicator on phone to enable the indicator.
- Use external mailbox — Users have all their voice messages sent to a specified email. Note: This will disable access to voicemail messages from users' phone, desktop app, or the Calling User Portal.
