Control Hub – Changing the main number

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Introduction
Changing the Main Number
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Introduction

The primary phone number that is associated with a location is referred to as the Main Number. Administrators can change the main number for a location in Control Hub. This guide will walk you through the steps to find and modify a location’s main number.

Note: The main number is typically a phone number that has, or is in the process of, being ported from your previous carrier and is associated, in most cases, with your directory listing.

Changing the Main Number

  1. From Control Hub, go to Calling > Locations.

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  2. Select the location you would like to modify.

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  3. Under Main Number, choose the phone number from the drop-down menu.

    4. Click image for large view

    Note: For extension-only users, this is the caller ID number. For external calls, this number can be assigned to users or features.

    Note: If you choose a toll-free number as the main number for a location, we recommend updating the Emergency Callback Number for the location because a toll-free number does not have an emergency service address associated with it.