[wpseo_breadcrumb]
Introduction
Sometimes you receive voicemail messages that are meant for another co-worker or would like for a colleague to listen to information left in a voicemail message. In these instances, it is easiest to simply transfer the voicemail to his or her extension instead of transcribing the information and calling or emailing your co-worker. With this feature, you can transfer the message to one or multiple extensions and record an introduction explaining any additional information you might need to convey. This guide will walk you through the steps of how to transfer a voicemail message to another phone extension.
Transferring a voicemail message to another phone extension
- Call your Voice Portal, either by dialing your business phone number or by pressing the message button, if applicable.
- Proceed to enter your passcode, usually a 4-digit number followed by the pound (#) key. The prompt for the voicemail menu options will begin.
- Press 1 to listen to your current voice message.
- Press 9 for additional options.
- Press 2 to forward the current message. You will be asked to record an introduction prior to sending the message. Once finished, press the pound (#) key. Note: This step is required, and you will not be able to proceed until you record an introduction.
- Press 3 to forward to 1 or more destinations.
- You will then be prompted to enter the extension/mailbox ID of the new recipient followed by the pound (#) key.
- Your voice message will now be sent to the extension/mailbox ID previously entered.
- Once finished, you can end the call or listen to additional voicemail menu options.