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What you need to know:
Simultaneous Ring (also known as Sim Ring) is a mobility feature that, when enabled, rings your office phone and another phone of your choice at the same time.
Introduction
Simultaneous Ring (also known as Sim Ring) is a mobility feature that, when enabled, rings your office phone and another phone of your choice at the same time. Additionally, rules can be assigned to this feature so calls will ring your Simultaneous Ring phones only during certain times of the day, days of the week, or from specific phone numbers.
Setting Up the Simultaneous Ring (Sim Ring) Feature
The Simultaneous Ring feature allows you to ring your office phone and another phone of your choice at the same time.
- From the Calling User Portal, click the Call Settings page. Scroll down to Simultaneous Ring.
- To enable Simultaneous Ring, click on the toggle button to the right of the text. When it’s enabled, it will turn to color from gray scale. To disable, click on the toggle button again. When disabled, it should change from color back to gray scale.
- Once enabled, enter a valid Phone Number into the fields provided. You can add up to 10 numbers to ring simultaneously when your phone receives an incoming call. You can also choose to not have these numbers ring when you’re on the phone.
- Once your numbers have been entered, you can create a rule in which this feature will take effect. To do this, select a Pre-Defined Schedule from the drop-down menu and click the Add Schedule button (to create a schedule, see section on creating Schedules).
- The Apply a Schedule box should appear.
- Make sure your “When” field shows which schedule you currently want to use.
- Select the numbers for this specific alert. You can either chose Any Phone Number (to get alerts for all calls) or Select Phone Numbers (to get alerts for specific calls).
- Choose Ring or Don’t Ring.
- Click the Save button.
- In the main screen, click the Save button to finalize you Simultaneous Ring function.
Note: By selecting “Answer Confirmation” the call recipient will be prompted to press any key before being connected. This is useful when you want the call recipient to know that the call is not meant specifically for them.
If you do not see a schedule you would like to use for this setting, you can add a schedule on the Schedules tab in the Calling User Portal. For more information, see Create a Schedule to Apply to Your Call Settings.
